1. Introduction

Shocklee Creative Agency ("Company," "we," "us," or "our") operates the website located at shockleecreativeagency.com and provides AI-powered business solutions and CRM services ("Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our Services.

By accessing our website or submitting your information, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or Services.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing address

Business Information: Company name, job title, and industry

Communication Data: Messages, inquiries, and feedback you submit to us

Usage Data: IP address, browser type, pages visited, and time spent on our website (via cookies and analytics tools)

Payment Information: Billing details processed through secure third-party payment processors (we do not store full payment card data)

3. SMS / Text Messaging

By providing your phone number and opting in to receive SMS communications from Shocklee Creative Agency, you consent to receive text messages from us, including:

Appointment reminders and confirmations

Follow-up communications related to your inquiry or services

Promotional and marketing messages about our products and services

Business updates and announcements

Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message and no further SMS will be sent.

Help

Reply HELP to any message for assistance, or contact us directly at:

Email: [email protected]

Phone: 720.634.2312

No Third-Party Sharing for SMS

We do not sell, rent, share, or disclose your phone number or SMS opt-in data to third parties for their marketing purposes. Your information may be shared with service providers who assist us in operating our SMS communications solely on our behalf and under strict confidentiality obligations.

4. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide requested Services

Send SMS, email, or other communications you have opted into

Schedule consultations and manage client relationships

Process payments and manage accounts

Improve our website and Services

Comply with legal obligations

Send marketing communications (only with your consent)

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: Third-party vendors (e.g., CRM platforms, email services, payment processors) who assist in delivering our Services, bound by confidentiality agreements

Legal Requirements: When required by law, court order, or governmental authority

Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you

With Your Consent: For any other purpose with your explicit permission

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience. You may control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

We use Google Analytics to understand website usage. For more information, visit Google's Privacy Policy.

7. Data Security

We implement commercially reasonable technical and organizational safeguards to protect your personal information, including:

Encrypted data transmission (SSL/TLS)

Access controls and authentication

Regular security assessments

No system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to provide Services, fulfill the purposes described in this policy, or comply with legal obligations. You may request deletion of your information at any time (see Section 10).

9. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, disclose, or sell

Delete your personal information (subject to certain exceptions)

Opt out of the sale of your personal information (we do not sell personal data)

Non-discrimination for exercising your rights

To submit a CCPA request, contact us using the information in Section 12.

10. Your Rights and Choices

Regardless of location, you may:

Access the personal information we hold about you

Correct inaccurate information

Request deletion of your personal information

Opt out of marketing communications at any time

Withdraw consent for SMS or email communications

To exercise these rights, contact us at the information provided in Section 12.

11. Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, please contact us:

Shocklee Creative Agency 2301 E. Pikes Peak Ave. Colorado Springs, CO 80910

Phone/Text: 918.631.7993 Website: shockleecreativeagency.com

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.

This privacy policy is intended to comply with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA), and applicable FCC and CTIA guidelines for SMS/A2P messaging.